CUSTOMER SERVICE

COUNTERFEIT PRODUCTS

Our customer service is currently receiving a particularly large number of requests, which means that response times may be slightly slower than normal.
Our teams do everything in their power to respond to requests as quickly as possible, so thank you in advance for your patience and understanding.

If you need a quick reply to your question we suggest you to call us.

Unfortunately, like many iconic brands, our designs are targeted by criminals who are producing and selling counterfeit products intended to deceive consumers and profit from our success. Several reports have highlighted that the major profits that can be made from selling counterfeit products are used to fund terrorism and organized crime. Furthermore, there is often a terrible human cost as counterfeiting is often associated with child labor and modern slavery.


In order to fight this illegal trade in counterfeit products and protect consumers, we have established a dedicated Brand Protection Team consisting of lawyers, investigators and anti-counterfeiting specialists who are responsible for combatting the production, supply and sale of counterfeit Tommy Hilfiger products worldwide. Our team works closely with customs and law enforcement agencies to disrupt and eliminate the sale of counterfeit products both online and in markets in over 100 countries.

IDENTIFYING COUNTERFEITS

On a daily basis we are reporting websites, social media pages and online marketplace accounts that are offering counterfeit Tommy Hilfiger products. We recognize it can be difficult to distinguish between genuine and counterfeit product, especially online. Therefore, always be cautious of buying any Tommy Hilfiger product from websites that offer substantial discounts and avoid any products claiming to be factory seconds or overruns.


Based on our experience we have identified several characteristics of websites that are offering counterfeit product or will fail to deliver the product you ordered:


A. The website will often have little to no contact information such as company names, physical or email addresses and telephone numbers.


B. The website will not protect your personal data and credit card information and will not feature HTTPS:// or show a small padlock symbol next to the website address (URL).


C. The website will sometimes mirror an official Tommy Hilfiger website even-though the domain name may not relate to the brand.


Please note that purchasing products from unauthorized retailers is always at your own risk. You will find genuine Tommy Hilfiger product at Tommy.com, Tommy Hilfiger stores or authorized Tommy Hilfiger retailers.

WHAT CAN I DO

If you find an (online) retailer that may be offering counterfeit Tommy Hilfiger products or if you have concerns about the legitimacy of a product that you have purchased, please contact us via our customer service channels and provide as many details as you can (images of the item you purchased, the name and location of the seller and/or the website address).This will help us to identify the problem and follow up accordingly.


We thank you for your vigilance and your assistance in protecting the Tommy Hilfiger brand.